With Mystery Shopping Coaching MSM has developed an innovative and highly efficient instrument for personal development and immediate performance increase at the Point of Sale.

The Mystery Shoppers, qualified trained trainers and coaches, are intensively familiar with the customer corporate philosophy and standards, as well as with customer's expectations on employees. After the anonymous Mystery Shopping follows a Coaching Discussion between the trainer and the salesperson: Through self-analysis and reflection, the employee learns best how he affects customers and how he can improve his POS performance. The experienced trainer evaluates strengths, weaknesses and individual sales person potential, and supports these through Direct Coaching (in active daily business or in the form of role-playing) with the optimization of their performance. As an option, the expert can provide support for this himself with best practice examples during active selling.

You obtain a well-founded input for the human resource development area. Your employees profit from quick learning success! We are happy to create a customized offer for you!

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